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Our services

IT services for small and medium-sized businesses in South Wales

Whether you need a full managed IT service or help with one specific project, we look at what your business needs first, then put the right technology and support around it.

IT support

Microsoft 365 & cloud

Backup

Disaster recovery

Security & EDR

Training & consultancy

Server rack in a data centre lit in blue

01 · IT support

Your IT team, without the overhead

Day-to-day help for your staff, plus proactive maintenance behind the scenes, so problems are fixed quickly and many never happen at all. You get a team that knows your business, at a fraction of the cost of employing your own.

IT support engineer helping a colleague at their laptop

What's included

  • Help desk by email, phone and our customer portal
  • Remote support, with on-site visits when they're needed
  • Proactive monitoring, updates and patching for PCs and servers
  • New starters and leavers set up and removed properly
  • New PCs, servers and office moves planned and installed
  • Holiday and absence cover for in-house IT staff
  • Significantly discounted hardware prices for managed support customers

02 · Microsoft 365 & cloud

Get more from Microsoft 365 and Google Workspace

Most businesses only use a fraction of what they pay for. We set up, migrate and manage Microsoft 365 and Google Workspace so your team can work securely from anywhere, with licensing that fits what you actually need.

Team member on a video call using Microsoft 365

What's included

  • Moves from local servers and older email systems to the cloud
  • Microsoft 365 licensing through our Microsoft partnership, kept right-sized
  • Email, Teams, SharePoint and OneDrive set up and organised
  • Ongoing user, mailbox and permission management
  • Security settings configured properly from day one
  • Google Workspace set-up and support

03 · Backup

Backups you can count on

Data loss can come from a failed drive, a deleted folder or a ransomware attack. We back up the things your business can't afford to lose, monitor every backup and can restore anything from a single file to a whole system.

Rack-mounted servers and backup storage

What's included

  • Microsoft 365 backup for email, OneDrive, SharePoint and Teams
  • Cloud backup for servers, PCs and laptops
  • On-site backup where it makes sense
  • Monitoring of backup jobs, so failures are spotted and fixed
  • Restores when you need them, from one file to a full system

04 · Disaster recovery

Keep your business running when things go wrong

A backup is only part of the answer. Disaster recovery is about how quickly you can get working again. We plan it with you, document it clearly and make sure everything is in place before you ever need it.

Data centre aisle with server cabinets

What's included

  • Business continuity and disaster recovery planning
  • Recovery priorities agreed around how your business works
  • Fast recovery of servers, devices and data from backup
  • Clear, documented steps so everyone knows what to do
  • Regular reviews as your business changes

05 · Security & EDR

Protect your people, devices and data

Most attacks on small businesses start with an email, a weak password or a device that hasn't been updated. We put sensible, layered protection in place and keep it current, without making life harder for your team.

Engineer monitoring systems at a console in a server room

What's included

  • Endpoint detection and response (EDR) on your devices
  • Patch and update management
  • Microsoft 365 security, including multi-factor authentication
  • Email protection against phishing and spam
  • Security reviews with practical, prioritised recommendations
  • Guidance to help your staff spot scams

06 · Training & consultancy

Plain-English advice and training

We look at your IT from a business point of view: what it costs, what it risks and what it could be doing better. Then we help your team get the most out of it.

Small group learning together around a laptop

What's included

  • IT health check: a full review of your systems and how they support your business
  • Help planning upgrades, projects and IT budgets
  • Microsoft 365 training for your staff
  • Advice on business software, such as accounting, ERP and CRM systems
  • An impartial second opinion before a big IT decision

More ways we can help

Specialist services

Alongside day-to-day support, we can help with these too. As always, we'll look at how your business works first.

AI and Copilot advice

Practical, honest advice on where AI fits your business, Copilot readiness and safe use.

Find out more

Microsoft licensing

The right Microsoft 365 licence for each person, managed for you on one simple invoice.

Find out more

Networks and Wi-Fi

Reliable office Wi-Fi, firewalls and networks, with cabling arranged for you.

Find out more

Hardware supply

PCs, laptops and servers from all the major brands, set up and ready to use.

Find out more

Not sure where to start?

Our IT health check gives you a clear picture of where your IT stands today, what needs attention now and what can wait, all explained without the jargon.

Ask about a health check

Let's talk about your IT

Have a quick chat with us. We'll look at how your business works first, then recommend the services that genuinely fit. No sales pitch.

Get in touch Call 01554 820007