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Privacy Policy

Last updated: November 2026

Tegeus Ltd respects your privacy. This policy explains what personal information we collect, how we use it, who we share it with and the rights you have. It applies when you visit our website, contact us, or become a customer.

1. Who we are

Tegeus Ltd is a company registered in England and Wales (company number 07172068), with its office at Suite 9, Avon House, Dafen, Llanelli SA14 8NS. We are registered with the Information Commissioner's Office (ICO) under registration number ZA916999. For the purposes of UK data protection law, we are the controller of the personal information described in this policy, except where section 6 explains otherwise.

2. Information we collect

Depending on how you deal with us, we may collect:
  • your name, job title, company, email address, phone number and postal address
  • the content of messages you send us, including through our website contact form, by email or by phone
  • details of the products and services you buy from us, and billing and payment information
  • information needed to support you, such as details of your devices, user accounts and the issues you report
  • technical information when you visit our website, such as your IP address, browser type and the pages you view
We collect this information when you contact us, when you become a customer, when we provide services or support to you, and when you use our website.

3. How we use your information

We use your information to:
  • reply to your enquiries and provide quotes
  • deliver the products and services you have asked for, and provide customer support
  • manage our relationship with you, including invoicing and account administration
  • carry out credit checks where you apply for account terms
  • keep our systems, and yours, secure
  • meet our legal and regulatory obligations, and enforce our terms and conditions
  • improve our services and our website
Under UK data protection law we must have a lawful basis for using your information. We rely on: contract, where we need it to provide services to you or to take steps at your request before entering a contract; legal obligation, where the law requires it (for example, keeping financial records); legitimate interests, where it is reasonably necessary to run and improve our business and does not override your rights; and consent, where we have asked for it and you have given it. You can withdraw consent at any time.

4. Marketing

We may send our business customers occasional updates about our services that we think will be useful. You can opt out at any time by replying to the message or contacting us using the details below. We do not sell your personal information, and we do not pass it to other organisations for their own marketing.

5. Our website, cookies and third-party services

Contact form. When you use the contact form on our website, the details you enter are sent to us by email so we can reply to you.

Cookies. Our website uses cookies that are needed for it to work properly. Where we use any non-essential cookies, such as for analytics, we will ask for your consent first, and you can change your choice at any time.

Embedded content. Our contact page includes a Google Map. When you view it, Google may set cookies and collect information about your visit under its own privacy policy. Our remote support tools are provided by FixMe.IT, and their own privacy terms apply when you use them.

Our website is hosted by GoDaddy. Links to other websites are provided for convenience, and we are not responsible for their privacy practices.

6. When we act on behalf of our customers

When we provide IT services to a business, we may have access to personal information held in that business's systems, such as emails, files and user accounts. In that situation the business is the controller and we act as its processor. We only use that information to provide the services we have been asked to provide, and in line with our agreement with that business. If your information is held by one of our customers, please contact them first about how it is used.

7. Who we share your information with

We only share personal information where we need to. This may include:
  • trusted service providers who help us run our business, such as our email and cloud services, website hosting, support ticketing, accounting and remote support providers
  • suppliers and distributors, where needed to supply products or licences you have ordered from us
  • professional advisers, such as our accountants, insurers and lawyers
  • law enforcement, regulators or other authorities where the law requires it
  • a buyer or successor if our business is sold or merged, in which case they would be bound to protect your information
We require our service providers to keep your information secure and only use it for the purposes we specify.

8. International transfers

Some of our service providers may store or process information outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or approved contractual clauses, so that your information receives an equivalent level of protection.

9. How we keep your information secure

We use appropriate technical and organisational measures to protect personal information against loss, misuse and unauthorised access. These include encryption, multi-factor authentication, device management policies and restricting access to staff who need it.

10. How long we keep your information

We keep personal information only for as long as we need it for the purpose it was collected, and for as long as necessary to meet our legal, accounting and reporting obligations, resolve disputes and enforce our agreements. When it is no longer needed, we delete it securely.

11. Your rights

Under UK data protection law you have the right to:
  • ask for a copy of the personal information we hold about you
  • ask us to correct information that is inaccurate or incomplete
  • ask us to delete your information
  • ask us to restrict how we use your information
  • object to us using your information, including for marketing
  • ask us to transfer your information to another organisation, where applicable
  • withdraw your consent, where we rely on it
Some of these rights only apply in certain circumstances. To make a request, contact us using the details below. There is normally no charge, and we will respond within one month.

12. Complaints

If you have a concern about how we handle your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or on 0303 123 1113.

13. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

14. Contact us

If you have any questions about this policy or how we use your information, please contact us:

Tegeus Ltd
Suite 9, Avon House, Dafen, Llanelli SA14 8NS
Email: info@tegeus.com
Phone: 01554 820007